Terms & Conditions
The following terms and conditions shall be applied for booking accommodation and activities.
Please contact us at firstname.lastname@example.org if you are interested in booking ACTIVITIES offered at Lapland Lodge Silmäsjärvi. Let us know which activities you are interested in, the number of participants, and for which day(s) during your stay. We are happy to do our best to create tailor-made trips for you based on your needs as well.
Bookings for ACCOMMODATION at Lapland Lodge Silmäsjärvi and Apllitähtikeskus 1 and 4 are done through booking.com. Please refer to booking.com’s terms and conditions, when booking your stay at one of the accommodations. If you have any questions or issues regarding booking your stay with us, please email email@example.com.
For payment options regarding booked ACTIVITIES, please contact us at firstname.lastname@example.org.
Payment for ACCOMMODATION is done through booking.com. You can also book through the portal on our website. If you book directly through us, we will send you an invoice and confirmation once the reservation has been confirmed.
Activity Changes & Cancellations by You:
Once you have booked an activity, you may not withdraw from it except as permitted by the terms below. We will accept a cancellation by You, provided that the cancellation must be made in writing. The day on which the cancellation request is received by us will determine the cancellation charges applicable.
Changes made DURING your stay:
If you book an activity DURING your stay, our employees and staff must be notified 24 hrs in advance. No service fee will be charged. Changes made less than 24 hrs in advance of the activity date require a €25 service fee.
Changes made PRIOR to your stay:
If you book an activity PRIOR to your stay, changes must be made 7 or more days in advance. No service fee will be charged. Changes made less than 7 days before the activity date require a €25 service fee.
Cancellation refund policy:
a) Cancellations made 7 or more days prior to the activity date requires a €25 cancellation fee.
b) Cancellations less than 7 days prior to the activity or no-show is non-refundable.
For changes and cancellations, please contact email@example.com. When booking, please provide us with accurate contact information so we can contact you about your changes and/or cancellations.
Activity Changes & Cancellations by Us:
In some cases, changes may be made to activity prices, times, itinerary, etc. Lapland Lodge Silmäsjärvi reserves the right to cancel, change, transfer or substitute any activity that you have booked, at any time/ for any reason. If you choose not to accept the alternatives offered, you will be entitled to a full refund. In the case of an activity being unable to take place due to weather conditions, the activity may be rescheduled. If rescheduling is not possible, you will receive a full refund. If we have to make changes to the activity due to weather or any other reason, we will notify you as soon as possible.
For more information about changes and cancellations, please contact firstname.lastname@example.org. When booking, please provide us with accurate contact information so we can contact you as soon as possible if changes need to be made to your booking.
Customer Special Requests:
In the case of special requests, please email email@example.com and we will try to accommodate your needs as best we can.
The participant understands that certain activities involve an element of risk, and knowing those potential risks, assumes those risks voluntarily. Some activities are more physically demanding, and the participant acknowledges that they are physically fit to participate. In the case that the participant has any illnesses/ something that could affect the ability to participate, or if pregnant, they will need to consult a medical expert before participating, and acknowledge participation voluntarily.
If you have any questions regarding activities before, during, or after your stay, or otherwise, please contact us at firstname.lastname@example.org.